Absolutely not. We believe you should be satisfied to stay, without vendor lock-in. Your subscription can always be cancelled immediately within the current period. No new invoice will be sent after that.

You can also always take your data with you. You can receive the complete database via a daily backup, and every table has a CSV export that you can import into another package. You can also use the API to retrieve data.

Yes, we can import tickets, customers or assets for you, for example. Send an email to support@inserve.nl and mention which software the data is coming from, and we can provide a quote for that.

No. We believe that a good product purely focused on service companies doesn't need custom development. We prefer to spend our development time on a feature that is useful for a hundred customers, rather than for one. And that's also a lot cheaper for you.

We do continuously expand the options so the application can be tailored to your organization, such as customizable texts and custom fields. Fully available in our API as well, with support for Power Automate.

We do want to hear your ideas. You're the expert in your industry. On our idea board you can add ideas or vote on existing ones.

No. We believe in completely taking care of your business. Because we host the application ourselves, we can deploy updates and bug fixes faster and guarantee speed and uptime. Our costs and therefore prices are also ultimately lower, because we don't have to account for endless variations in hosting setups.

Yes. We have three special account types with a reduced rate. These cost half a license each.

Own tickets only

With this account you can only see tickets where you are the assigned handler. This is suitable for suppliers or freelancers who are not allowed to see all tickets. The advantage is that they can also add time registrations to tickets with this account.

Own company only

This account can only see tickets belonging to the handler's own company. This is useful, for example, for an internal first-line IT person at a customer.

Read-only

This account type is useful for a manager or sales employee who only occasionally needs to log in to look up information.

No. We believe that a good product purely focused on service companies doesn't need consultancy. We believe the application should be so user-friendly that your employees can start with it right away.

We do offer onboarding packages to help you get started. After that, our support staff are always available (free of charge) if you need more help.

Once you connect the support mailbox and billing package, you're well on your way. After that, we can set up all the settings together in a one-hour session. If a data import is needed, allow for a lead time of two weeks.

We use the enterprise hosting of Rootnet. They have their own hardware in the data centers of BIT, which are redundantly set up in Ede, Netherlands. This data center is ISO 27001 certified.

See all our measures in our Terms and Conditions, Appendix 3